Reviews

from our CUSTOMERS near Newport!

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  Amazing experience. I was an out-of-state buyer, and both Casey Head (manager) and Rob Martin (sales) went above and beyond to get me information, pictures, etc. whenever I asked for it. Once I showed up, not only did they have all of the necessary documents ready to go, but they went out to the vehicle with me to show me tips and tricks with the vehicle. Both the process and the vehicle were 100% as advertised, and not one thing popped up that was an issue.

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  I can't say enough good things about this Service Team! MiKe and Charles are truly good people who, both informed and asked questions throughout the service visit that allowed me to decide what I felt was best for my vehicle at the time. No pushiness but at the same time, giving the facts on what repairs could be most important or beneficial to my vehicle at the time. I appreciate these guy and will continue to be a loyal customer!

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  Best car buying experience ever!! Professional and customer service far exceeded my expectations. I never imagined buying a car during a pandemic could be such a great experience. Chelsea, John, Marcus and Corey were all amazing! Absolutely zero complaints!

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  Sam and Marcus were super helpful and patient. Both extremely professional. I was not rushed or pressured at any time. The building is immaculate inside and you can tell they take COVID seriously. Everyone wears masks. I believe the price was fair. It was the best car-buying experience I have had. I would suggest you purchase from them.

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  Everyone was friendly, inviting and very welcoming (despite the masks). I am beyond impressed and look forward to being a lifelong customer! Thank you and Be Blessed!

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  This was my second visit to this dealership for maintenance after not being satisfied the first time with another associate. Charles had reached out to me and made sure my second visit was exceptional! Thank you for the excellent service and doing everything to correct the situation!!

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  Excellent couple of repairs by the service department. Great communication and follow-up. Car not only repaired but cleaned as well. Easy transaction and car running like new again.

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  Amazing experience. I was an out-of-state buyer, and both Casey Head (manager) and Rob Martin (sales) went above and beyond to get me information, pictures, etc. whenever I asked for it. Once I showed up, not only did they have all of the necessary documents ready to go, but they went out to the vehicle with me to show me tips and tricks with the vehicle. Both the process and the vehicle were 100% as advertised, and not one thing popped up that was an issue.I intend to buy from this dealer again.

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  I can't say enough good things about this Service Team! MiKe and Charles are truly good people who, both informed and asked questions throughout the service visit that allowed me to decide what I felt was best for my vehicle at the time. No pushiness but at the same time, giving the facts on what repairs could be most important or beneficial to my vehicle at the time. I appreciate these guy and will continue to be a loyal customer!

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  Best car buying experience ever!! Professional and customer service far exceeded my expectations. I never imagined buying a car during a pandemic could be such a great experience. Chelsea, John, Marcus and Corey were all amazing! Absolutely zero complaints!

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  The BEST car buying experience I ever encountered! I have been loyal to the FMC for 25 years and never had such an experience!

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  Sam and Marcus were super helpful and patient. Both extremely professional. I was not rushed or pressured at any time. The building is immaculate inside and you can tell they take COVID seriously. Everyone wears masks. I believe the price was fair. It was the best car-buying experience I have had. I would suggest you purchase from them.

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  Great friendly staff and excellent service.

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  Always a positive experience. Staff is very courteous and hospitable.

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  I certainly appreciated everything he did for me before & after the sale. High-class all the way.

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  Couldn’t have asked for a better experience!! Very clean and comfortable - was out with a clean car within about 45 minutes!

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  Magnificent customer service. Outstanding detail to explaining extended warranty and compliance!

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  Great experience. Got the car i wanted and was in and out. John Jorge is a great salesman and i would reccomend anybody in the market for a new to check these guys out first.

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  Excellent couple of repairs by the service department. Great communication and follow-up. Car not only repaired but cleaned as well. Easy transaction and car running like new again.

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  Amazing experience. I was an out-of-state buyer, and both Casey Head (manager) and Rob Martin (sales) went above and beyond to get me information, pictures, etc. whenever I asked for it.

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  I can't say enough good things about this Service Team! MiKe and Charles are truly good people who, both informed and asked questions throughout the service visit that allowed me to decide what I felt was best for my vehicle at the time.

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  Best car buying experience ever!! Professional and customer service far exceeded my expectations. I never imagined buying a car during a pandemic could be such a great experience. Chelsea, John, Marcus and Corey were all amazing! Absolutely zero complaints!

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  I had an unfortunate event with my Monster truck. I inquired about a vehicle from an online app. Chelsea Huff was amazing. She contacted me, arranged for all the documents to be submitted electronically.

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  It was the best car-buying experience I have had. I would suggest you purchase from them.

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  Very impressed with the level of professionalism from the salesman, financing and facility. Excellent customer service. Truly felt respected and valued. After going to several other dealerships this is by far my top pick.

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  Excellent couple of repairs by the service department. Great communication and follow-up. Car not only repaired but cleaned as well. Easy transaction and car running like new again.

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  Recently bought a car here and it was a good experience. No pressure in buying and very transparent. I dealt with Sam Cottingim and Marcus Powell at this dealer. Helpful throughout the process. Would recommend buying from here.

• Recently bought a car here and it was a good experience. No pressure in buying and very transparent. I dealt with Sam Cottingim and Marcus Powell at this dealer. Helpful throughout the process. Would recommend buying from here.

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  I had an unfortunate event with my Monster truck. I inquired about a vehicle from an online app. Chelsea Huff was amazing. She contacted me, arranged for all the documents to be submitted electronically.

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  I can't say enough good things about this Service Team! MiKe and Charles are truly good people who, both informed and asked questions throughout the service visit that allowed me to decide what I felt was best for my vehicle at the time.

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  I appreciate the work they did and will be back for more work. Team Infiniti

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  I want to say today was a good day thank you Casey and MR Sam if you want a good car this is the place to come great people excellent service great inventory to fit your budget

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  This was an outstanding dealership experience. Thank you to all that helped. Brian

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  Wonderful place and top notch people. Yesterday I had an emergency doctor appointment right next door to this dealership. I live 2 hrs away. I had a flat tire upon returning to my car. I called the service center after hours and spoke to Mike. He helped me without hesitation. He brought out an air tank, pumped my flat tire, and then took my car to the shop and fixed my tire. After an emotionally exhausting day due to medical issues, Mike and this dealership blessed me beyond measure. I wish there was a better way to say thank you! PS - my daughter and I got free Starbucks from the dealership, and she was over the moon.

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  My vehicle broke down in a bad rain, downtown Covington April 24th during all this pandemic issue. There were 2 people at the dealership due to restricted hours and Stephen, executive manager, agreed to wait until I could get a safe ride to the dealership for a loaner car. What started out as a no win situation turned out to be an incredible lesson in customer service and sacrifice. Some people make negative assumptions when it comes to car dealers. This dealership doe NOT fit that stereotype! Thank you!

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  Great experience. Got the car i wanted and was in and out. John Jorge is a great salesman and i would reccomend anybody in the market for a new to check these guys out first.

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  It takes a lot to impress my husband, but Infinity of Ft Wright definitely has. Every member of their team has been not only professional, but so kind when a serious accident put us in the market for a car the week before Christmas. Low pressure, great attitude and a customer service focus that starts at the top. I would highly recommend.

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  AJ was awesome to work with! Would highly recommend taking your Infinty to this Infinity dealership. Thank you for great work and hospitality!

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  The staff that we encountered was very friendly and prompt. When we brought the vehicle in for service due to "service needed" light coming on, we asked if they could change the oil and replace a light bulb and they did so without hesitation. The service done to the car was completed in a reasonable amount of time and the car was given to us in great (clean) condition. Definitely 5 star service!!

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  Rob and Casey are top tier to work with. Most welcoming and refreshing car buying experience. If you are looking Infiniti, no reason to look anywhere else!

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  I could not be any more pleased with my experience in dealing with INFINITI of Northern Kentucky. From the moment that they brought the car downtown to me at my office for a test drive, through the paperwork in buying it and then coming to me, picking it up and bringing it back to me after its first oilchange... Great organization....

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  Great experience. Got the car i wanted and was in and out. John Jorge is a great salesman and i would reccomend anybody in the market for a new to check these guys out first.

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  Great experience! The staff is top class and Chelsey was fabulous!

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  Great place to buy a car. Easy process no pressure.

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  I have had the best experience at Infiniti of Northern Ky. They demonstrated excellent customer service, very educated and very friendly. They have acquired a new customer in me for sure. Very best service experience EVER!!!

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  You guys are the best. I'm. Happy to have you as my dealer. Keep up the good work. Thank you!!!!!

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  Everyone was friendly, inviting and very welcoming (despite the masks). I am beyond impressed and look forward to being a lifelong customer! Thank you and Be Blessed!

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  Infiniti of NKY was above and beyond one of my best car buying experiences ever. John Jorge was impeccable, caring and considerate of all my needs while looking for my new vehicle! I couldn't be happier with his service and attention to detail. I certainly appreciated everything he did for me before & after the sale. High-class all the way.