I don't even know where to begin. The moment I walked through the door, I was meet and greeted by Mr. John Jorge (Senior Product Specialist). John from beginning to end, including the rest of the staff I interacted with were super amazing, accommodating, helpful and patient during the entire process. I have never had this great of an experience with car dealership like I did here. They have definitely earned a customer for life and again am so thankful for their assistance in putting me in a new car!!!
Sara in service department is truly outstanding , she took great of me with my 2004 car, I am looking forward to my appointment
Mike and team did a great job!
I have to say Mike and his service team are nothing short of top notch! I came in today to have a part replaced and an oil change. I had my 14 moth old son with me and I was a little worried about what he might do to the waiting room. Every person that stopped by was friendly, said "hi", and someone even moved the table closer to my seat so he could grab his cup! Of course being a 14 month old, he made a few messes with his pretzel snacks, no one blinked an eye! But more about the ...
Problems were resolved, handle customers service professional. When buying a pre-own vehicle online from their lot. If a individual find a problem with their vehicle that the dealership did not find through their inspection. They will go out their way to resolve it. To meet customer satisfaction at a high. Usually when buying pre-own vehicles from other dealership. Once it's off the lot, you're on your own. So what ever happens to the car is on the owner. But if you catch the problem of your vehicle right away from buying online. INFINITI Northern Kentucky will be sure you walk ...
The staff here is amazing! We love our new INFINITI!!
Always well taken care of!!
Great customer service! Recently purchased a certified pre-owned QX50. Love my car and have found everyone at INFINITI of NKY to be friendly and helpful. I live in Cincinnati but happy to cross the river for this kind of service.