I have nothing but great things to say about Chelsey and Casey at INFINITI of Northern Kentucky! I live in Roswell, GA and bought a used 4Runner from them sight unseen. They couldn’t have made the process any easier, I ran into a scheduling conflict and Casey met me after hours so we could take delivery of the vehicle. They had the vehicle detailed, full of gas, and ready to go before I got there. I’m in the car business as well and this is my first time buying a vehicle from a place I didn’t work ...
Incredible experience! Chelsey did an Awesome Job. These people care. You want a great Car or Truck buying experience look no further than INFINITI of Northern Kentucky. Thank you all for everything!!
Wonderful place and top notch people. Yesterday I had an emergency doctor appointment right next door to this dealership. I live 2 hrs away. I had a flat tire upon returning to my car. I called the service center after hours and spoke to Mike. He helped me without hesitation. He brought out an air tank, pumped my flat tire, and then took my car to the shop and fixed my tire. After an emotionally exhausting day due to medical issues, Mike and this dealership blessed me beyond measure. I wish there was a better way to say thank you! PS ...
Very professional and quick process, thanks to manager and Credo
One of the best car buying experiences I’ve had. Now I understand why this place gets stellar reviews. The entire team at INFINITI of NKY is top notch. Special thanks to Casey Head for being professional, courteous, efficient, and for helping to put together a great deal. My wife is thrilled with her new ride.
We traveled from Loveland, OH to INFINITI of NKY after exploring vehicle offerings at INFINITI of Cincinnati. Succinctly, MOST ASSUREDLY VERY WELL WORTH THE DRIVE!!!! We were not only provided detailed and insightful information related to the QX80 model that we were interested in purchasing but additionally, we received unsurpassed personal attention from the highly professional and knowledgeable staff. This dealership’s employees and founding principles are undoubtedly a MODEL for what EXCELLENT CUSTOMER SERVICE truly means and should be!!
The dealership was a pleasure to deal with during the car buying process. I am not sure anyone enjoys the process but this dealership made it as stress free as possible and created a welcoming environment.
It takes a lot to impress my husband, but Infinity of Ft Wright definitely has. Every member of their team has been not only professional, but so kind when a serious accident put us in the market for a car the week before Christmas. Low pressure, great attitude and a customer service focus that starts at the top. I would highly recommend.
Purchased a new QX60 for my wife last night. We drove up from Louisville to Northern Kentucky to make the purchase. They were very eager to earn our business. Stephen (the mgr), Tammie (Finance Mgr) and the young man that handled are sale (I can't remember his name) were all extremely professional. I will make the 60 minute drive again in the future if we purchase another INFINITI vehicle.The dealership was extremely nice and the service and waiting areas were very comfortable.